Moroccan Area Rugs Shipping & Returns Policy

Moroccan Area Rugs processes orders from Monday to Friday (excluding weekends and holidays), and it takes an average of 48 hours for us to receive and process your order.


Shipment takes 3 to 4 working days once your order has been validated. You will get a shipment notification email with a tracking number as soon as your package is shipped.

Package delivery procedure

A signature upon delivery is required to receive the package at the delivery address indicated in the order. In the event you are absent, a delivery slip  will be left in your post box. You will be able to collect your package at the post office indicated on the slip. Please remember to bring your identity card and the slip to collect the package at the post office. The post office will require you to sign for the collection of the package.

TRACKING YOUR PACKAGE

  1. Order confirmation: You will receive a confirmation email containing all your order information and validating your purchase. If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
  2. Shipment: You will receive an email within 48 hours confirming that the package has been given to the transporter.
  3. Delivery: The transporter confirms the shipment of your package. In the event your package does not arrive within 10 working days after shipment, or for all other issue linked to the shipment/delivery of your product

RETURN & REIMBURSEMENT 

If when delivered the product does not meet your expectations, you have 14 days upon delivery to make a claim and initiate the return process

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INTERNATIONAL SHIPMENT

We ship internationally around the world, shipment is totally Free .


Note: All our carpets are artisanal products made entirely by hand. They may have some light imperfections which are characteristic to artisanal work on a loom. These slight imperfections make each piece unique and are testimony to the authenticity and originality of our products.  .